As a reputable business we place a high value on our clientele and want to ensure that a good working practice is set in place from the start. This is why our official position is not to take on projects where we cannot clearly divide between the work done by the previous developer and the work that may be done by us! Good communication and clear divides help bypass problems and potential issues that may happen due to incomplete work and ensures that the correct parameters and accountability are in place. It ensures that the build is clearly documented, that the code is clearly written and notated. It serves to achieve a positive working relationship which may otherwise not be achievable.
Our websites are powered by Joomla!, but it wouldn't matter if it was Wordpress or another web system from an end users perspective. We are aiming to "lose the admin" without compromising on the power, limitations and freedoms, which is why Joomla is our choice.
We do not outsource any of our development work.
We do all the development work ourselves in-house so we know exactly how your solution is built. Developing any system in-house is the best way to control the quality of the work.
As everyone is in the same office, your project manager can get all the information he needs from the rest of the team, instantly! And so we are better equipped to help and answer your queries. No one likes waiting a day to get an answer and it's not so easy to do when your development team is in a different time zone or location.
For more technical discussion, you can talk directly to the developer who is working on your project. Nothing is more efficient than direct contact between you and the team member who worked on your project.
Our support and maintenance services are conducted by way of a Service Level Agreement (SLA). These contracts are comprehensive and include service credits if we fail to respond within the agreed duration. This helps to save time and money on staff; it can eliminate site issues and downtime, increases the lifespan of your website, improves the level of security for your business and will keep your system up-to-date with the latest software patches and fixes. Details of what this covers are set out in our schedule of service which is often custom tailored to a project depending upon its requirements. However, this typically covers Support Services, Joomla System Updates and Bugs and Defects.
On new developments it is our policy to insist upon a 6 month SLA agreement and that it comes into effect upon the completion of the project. This works as an introduction into the real world and sees that the necessary support systems are in place to ensure that your team and your new website get a flying head start.